Many inner-city trucking companies will serve a new customer to death in the first few months of their business relationship, but once they feel safe and secure with that customer, they begin to take them for granted and begin to provide inferior service Service. Some couriers believe that since there are so few local courier express companies with a fleet big enough to serve their clientele, they no Kurierdienst longer need to worry about competition or just don’t care anymore. If you feel like your delivery service is leaving you with a bad bill, then you’re not alone. Please read on to learn how to keep the honeymoon phase alive or find a way to end what has truly become a dead marriage.
Feel that once you were the prize
As a customer you may feel that you were once the prize but now you are despised. Once the honeymoon is over, you may find that your courier company is slow to collect or deliver your goods. This poor service attitude often occurs when the courier realizes that the new customer doesn’t need their service as much as they thought it would, and therefore isn’t making much money from it. On the other hand, it is a courier company that treats all its customers equally, whether a customer spends $20 per period or $2000; They will treat each customer with the utmost respect and provide the same level of service while remaining friendly, courteous and totally professional at all times.
Unfortunately, many drivers (and courier express services) are often aloof with customers if they feel they are not making much money from them. Conversely, a reputable courier company will convey their exemplary customer service standards to their drivers so that in return they will consistently treat the customer well, showing that they enjoy being there and are genuinely grateful for the opportunity to serve them regardless of the amount of business that generates becomes.
This particular discussion is this
One thing worth emphasizing in this particular discussion is this: couriers offering broader services than simple parcel delivery are not really making money on the parcel delivery side of the business due to equipment costs, commercial insurance, registration, monthly payments for vehicles and equipment, Maintenance, fuel, taxes, etc. The most profitable part of their business comes from the calls, which involve heavy cargo filling their decks, and rush services. You know you’re dealing with a reliable courier company when they’re just as willing to move the small things as the big freight orders.
Now that you know what problems customers face when using inner-city truck courier services, how can you make sure you don’t become just another pretty face? In all honesty, there’s no guarantee your new service provider won’t drop the ball, but there are some steps you can take to remedy a worsening situation, including:
Dissatisfied with their service
- Contact your current courier company and let them know you are unhappy with their service. Keep an eye on issues, including when a driver has been rude or when the company shows a pattern of being late or holding back deliveries.
- Start looking for a new courier service. Easier said than done, but if you convey to a new business that you expect nothing less than exemplary service from them and plan to hold them accountable for their promises, then you’re unlikely to be disappointed down the road. If they don’t agree to your terms in advance, just move on to the nearest courier.
- Expect a reasonable price for good service. Sometimes the customer is partly at fault when dealing with a new courier, as they demand discounts or charge a rate that matches a competitor’s unreasonably low rate. As the saying goes, “You get what you pay for” only leads to poor service later on when the courier company looks for various ways to reduce their costs, possibly at your expense. This is of course not an ethical practice on the truck courier company’s part, but it’s not entirely unexpected either as someone within the company may have felt pressured to give you the lowest price without being able to back it up with a reasonable level of service. Either way you lose. So if someone offers you a fare far below the industry average, you can expect service issues later.
Service improvements fall on deaf ears
Finally, if your repeated requests to improve service fall on deaf ears, then you have little choice but to look elsewhere for a new truck courier company. Changing couriers is by no means a small ordeal for a larger company as changing courier involves a lot of work including getting Kurierdienst to know the company and your products and special requirements, getting to know the drivers and staff at the new company and contacting all of yours Suppliers to call the new courier for their deliveries instead of the previous courier. Much like a successful marriage depends on open and honest communication;